Customer Service

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Orders are shipped only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (EST). Orders you place with ShowSupply.com late on Friday or on Saturday or Sunday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

ShowSupply.com uses UPS for most orders.

Returns and Replacements

We want you to be completely happy with your ShowSupply.com order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A 15% restocking fee will apply. If returning an item, we must be notified within 7 days of receipt of merchandise and must be returned within 30 days of receipt of merchandise.

 

Returning Merchandise by Mail

On the back of the packing slip enclosed with your ShowSupply.com order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the packing slip with your item(s). Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for ShowSupply.com to process your return.